The ability to build, manage and sustain strategic outsourcing relationships is critical to competitive success. CrysTelCall believes that contact centers can, and must, take a consistent approach to building a strong and healthy relationship with its customers.

The entire architecture comprises of three phases:

1- Analyze and identify the processes to be considered for outsourcing:

CrysTelCall thoroughly analyzes the client's business model and recommends which contact center services should be outsourced. These types of relationships almost always require a tightly integrated operations and a strategic, long-term partnership between CrysTelCall and its clients.

2- Develop the outsourcing mission, strategy, service level agreement (SLA), and goals statement (OMSSG).

This document sums up the organization's outsourcing intentions and the strategic rationale for outsourcing with CrysTelCall and should describe the following:

• Processes to be outsourced and the broad objectives for outsourcing.

• Relationship of outsourcing to the overall corporate strategy.

• Links between the outsourced process and the company's core competencies.

• Strategic forces that drive the company into an outsourcing relationship.

• Scope of outsourcing coverage.

• Expected duration of the relationship.

• Service level agreements that CrysTelCall and the clients should abide by.

3- Implementation of outsourcing processes based on OMSSG.