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border-left-width: 0; border-right-width: 0; border-top-width: 0" bordercolor="#C0BFBD" width="100%"> <tr> <td width="100%" style="border-left-style: none; border-left-width: medium; border-right-style: none; border-right-width: medium; border-top-style: none; border-top-width: medium" align="left"> <map name="FPMap2"> <area href="PressReleases.html" shape="rect" coords="6, 8, 107, 32"> <area href="Events.html" shape="rect" coords="118, 8, 217, 29"> <area href="PhotoGallery.html" shape="rect" coords="225, 9, 331, 31"> </map> <img border="0" src="images/Tab_MediaCenter_PRs.gif" usemap="#FPMap2" width="669" height="33"></td> </tr> <tr> <td width="100%" style="border-left: 1px solid #C0BFBD; border-right: 1px solid #C0BFBD; border-top-style: solid; border-top-width: 1; border-bottom-style: solid; border-bottom-width: 1" height="350" align="center" valign="top"> <table border="0" cellspacing="15" width="100%" cellpadding="15"> <tr> <td width="100%" align="left" valign="top"> <p class="OrangeMain" align="center">CRYSTELCALL AWARDED TECHNICAL SUPPORT CONTRACT FROM US-BASED IP FLOAT VOIP SERVICE PROVIDER</p> <p class="OrangeMain" align="center"><img src="images/iPFloat Logo.jpg" width="250" height="81" /></p> <p class="NewsText"><b>(Amman, July 1st, 2007)</b> CrysTelCall an outsourcing company based in Jordan providing inbound and outbound contact center services and business process outsourcing, announced today that IP Float a leading residential and business Voice over IP (VoIP) service provider signed an annual contract for technical support services for its global customer base.<br> <br> <br> CrysTelCall will handle all technical support calls, dispatch IP Float technical personnel for onsite support and handle phone installations for new accounts. IP Float which was established in 2003 is growing its market share in the Middle East and is also expanding its operations in Europe and North America, CrysTelCall was the only provider of multilingual outsourced technical services in English and Arabic. CrysTelCall will provide local, international and Toll Free numbers as part of its unique number provisioning service for global customers to call into. <br> <br> CrysTelCall will leverage its superior IP based infrastructure, coupled with its own ticketing system to provide IP Float with everything it needs to start support immediately. Real-time monitoring and recording of calls, client access to reports and weekly status meetings keep IP Float informed of the activities as if it was their own call center.<br> <br> We believe CrysTelCall will grow tremendously in the telecom support services in the next several years, especially with next generation service providers like IP Float who are focusing on growing their subscriber base with the least amount of resources and infrastructure and focusing purely on customer relationship management, marketing and exceptional support stated Rami Sweis, CEO of CrysTelCall. Service providers are moving from the traditional network focus and weak customer interaction, to virtual operators with customer management becoming the core business. <p class="NewsText"><strong>About CrysTelCall </strong> <p class="NewsText">CrysTelCall is Jordan's first independent, multilingual contact center providing a range of inbound and outbound contact center services, consultancy, and business process outsourcing to various customers in markets across Europe, Middle East, North Africa and North America. CrysTelCall's customized customer management solutions help our clients attain measurable business results and enhance the value of their brands.<br/> <br /> <b>About IP Float</b> </p> <p class="NewsText"> IP Float is a leading VoIP service provider offering global service plans with the largest number coverage in the world giving you the local presence you need virtually anywhere. With pre-paid and post-paid plans, IP Float offers advanced features, online account management, free calling between subscribers worldwide and local support in three continents. 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