CrysTelCall has the following immediate job opportunities, other opportunities may become available and we will consider every resume or CV received for current or future availabilities.

REF (W101): Customer Care Representatives

Job Description:
- Responsible for communicating with customers over the phone, email or chat to answer questions and   complaints
- Follow step by step procedures in handling incoming or outgoing calls with ability to resolve and close   issues
- Collect customer information and enter related information in various company software products
- Escalate issues or unresolved queries to supervisor and communicate with other employees and   departments

Required Skills:
- Well spoken with ability to speak and write in both Arabic and English, other languages is a plus.
- Customer service oriented with preferred prior experience.
- Basic computer skills and Microsoft Office suite with good typing skills.
- University Degree preferred, willing to consider university students
 

REF (W303): Quality Assurance Analyst

Job Description:
- Develop KPIs and procedures for measuring agent performance and other critical metrics
- Report performance and statistics through monitoring and evaluation of certain criteria developed by QA
- Test and Implement changes, procedures and interact with clients to verify and signoff on various tasks

Required Skills:
- Strong skills in project management, test case development and execution and validation
- Strong communication skills with ability to interact with customers and other departments
- Strong documentation skills and familiarity with Microsoft applications including Project.
- Bachelors Degree with minimum 3 years of experience in quality assurance or operations.
- Fluent in written and spoken Arabic/English