CrysTelCare
CrysTelCare provides in-depth customer care and technical support services 24/7. We offer complete catalog order taking and tracking, complaints management, "up-sell and cross-sell" of products and services, customer retention programs, financial transactions, in addition to other services. CrysTelCare also dispatches service and technical support personnel according to client escalation protocol.

 

 
CrysTelCloud

CrysTelCall has experience with several types of IVR applications to support our inbound call center services. CrysTelCloud supports multiple types of applications, including name capture, forced pre-call messages, information delivery, menu routing, warm transfers, and others. CrysTelCloud has the ability to handle a vast number of IVR calls per day.

CrysTelCloud also assists companies in effectively handling and reducing the cost of calls. This can be achieved by routing the calls to the appropriate department, identifying and authenticating the caller, and providing an alternative choice for the caller for self-service without having to talk to a human advisor.

While customers wait to be serviced by a call center advisor, CrysTelCloud can transmit targeted advertising messages of a company's products and services, based on the demographic profiles of the calling customer. This results in a trackable and direct, one on one marketing tool, for your company and a low-cost advertising medium that will generate additional revenue.